Real people answer when you call. No phone tree, no offshore script. Whether you’re shopping a new loan, managing an existing file, or sorting a servicing question — tell us what’s going on and we’ll route you to the right person.
Call for a same-day answer. Email when you’ve got documents to attach. Visit headquarters or a branch when you’d rather sit across a desk. Text for short questions during business hours.
Call
Talk to a person.
A real human picks up Mon–Fri, 8am–6pm Pacific. Average wait is under two minutes.
Text (800) 672-9470 during business hours for short questions. No PII, no document uploads — we’ll switch you to a secure channel for those.
SMS support · Mon–Fri
No. 02 · Send a message
Tell us what you need.
Pick the inquiry type that fits, fill the form, and we’ll route it to the right desk. Most messages get a human reply within an hour during business hours.
No. 03 · Route by department
Skip the front desk — go straight to the right team.
If you already know which department fits your question, dial direct or email the alias below. Faster than the form for routine matters.
The questions our contact desk gets every week. If your situation isn’t covered here, the form above goes to a real person.
During business hours (Mon–Fri, 8am–6pm Pacific), most inquiries get a real human response within 60 minutes. Messages submitted overnight or on weekends are answered the next business morning. Press inquiries marked urgent route to a duty editor on a 24-hour rotation.
No. 05 · Keep going
Other ways in.
The contact form covers most situations. If you’d rather go around it, here are the most common direct routes.
Disclosures. Land Home Financial Services, Inc. (NMLS #1796) is a licensed mortgage lender headquartered at 1355 Willow Way, Suite 250, Concord, CA 94520; corporate phone (800) 672-9470. Hours of operation are Monday through Friday, 8:00 a.m. to 6:00 p.m. Pacific Time, exclusive of company-observed holidays; messages received outside business hours are queued for the next business day. Email submissions are not encrypted by default and should not include sensitive personally identifiable information (e.g., full Social Security numbers, account numbers, government identification scans, or unredacted tax returns); secure upload links will be provided once a file is opened. Department aliases shown above route to internal teams; response times vary by inquiry type and volume. SMS support is offered as a convenience for short, non-PII questions; standard message and data rates may apply through your carrier; opt out at any time by replying STOP. Complaint procedures are described above; consumers also retain the right to contact the Consumer Financial Protection Bureau or applicable state regulator. Licensed in 50 states; this site is not authorized for New York applicants. Equal Housing Lender. Information on this page is general in nature and does not constitute a commitment to lend, an offer of credit, or a quote of rate or fees; all loan applications are subject to credit approval, underwriting, appraisal, property eligibility, and program-specific guidelines.
